Shipping policy

Pricing, Taxes and International Orders

  1. Displayed Prices
    Prices shown on our website may vary depending on the customer’s location. The final price payable will be confirmed at checkout and is based on the delivery address provided.
  2. United Kingdom Deliveries
    For orders delivered to a UK address, the total price will include the cost of goods, delivery charges (where applicable), and UK Value Added Tax (VAT). The VAT element will be shown separately where required.
  3. Deliveries Outside the United Kingdom
    For orders delivered to addresses outside the UK:
    • The total price displayed at checkout will exclude UK VAT.
    • The checkout price may include additional charges such as currency conversion fees, card processing costs, and certain handling or customs processing fees that we are required to apply at the point of sale.
    • The customer remains solely responsible for the payment of all import duties, taxes, tariffs, and charges imposed by the destination country or its authorities. These charges are not included in the checkout price and must be paid directly by the customer to the relevant authority or carrier.
  4. Undelivered or Returned International Orders
    Where an international order is refused, uncollected, or undeliverable due to the customer’s failure to pay the required duties, taxes, or charges:
    • the customer shall remain liable for the original delivery charges.
    • the customer shall be liable for all return shipping fees and any customs or handling charges incurred; and
    • a surcharge may be applied to cover the costs associated with processing such returns.

We reserve the right to deduct these amounts from any refund otherwise due, or to issue a separate invoice which the customer agrees to settle in full.